Frequently Asked Questions: Ohio Payday Loans

Our answers to your most frequently asked questions

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The Ohio Payday Loan is no longer offered to new customers.
New Customers may apply for our Ohio Installment Loan product, for Rates & Terms, please click here.

If you are a returning customer, please click here to login and apply.

Q: What is an Ohio Payday Loan?

MoneyKey is currently not offering Payday Loans to new customers.

A Payday Loan is a short-term, small-dollar loan. MoneyKey – OH, Inc. is a credit services organization (CSO) and is not the lender in the State of Ohio. All loans arranged by MoneyKey are made by an unaffiliated third-party lender and serviced by MoneyKey.

Q: How much will my Payday Loan cost in Ohio?

MoneyKey no longer offers this loan product to new customers. If you currently have an active loan, please refer to your loan agreement for rates and terms. If you are a Returning Customer, your rates and terms can be found in your agreement once you apply.

Q: Where can I get a Payday Loan in Ohio?

MoneyKey currently arranges online Payday Loans to returning customers in Ohio. If you live in Ohio and are a returning customer, you may qualify for a MoneyKey loan. From Cincinnati to Toledo, Cleveland to Columbus, we are here to match you with an unaffiliated third-party lender to get you money when you need it.

Q: What is a Credit Services Organization (CSO)?

A CSO is a licensed company that attempts to arrange a loan between you and an unaffiliated third-party lender. If successful, a CSO will guarantee repayment of the loan to the lender. You may be charged a fee for the services provided by a CSO.

Q: Will you call my references?

If we need to get in touch with you about your account, but are unable to reach you, your references may be contacted. We will never disclose the nature of your business with MoneyKey, or the unaffiliated third-party lender, to your references or employers.

Q: Do I need to fax or email in any documents?

In most cases you will not need to fax or email us any documents; however, if we require additional information which we are unable to verify over the phone, we may ask that you send us documentation either via fax or email.

Q: When do I receive my Payday Loan?

If your Ohio Payday Loan is approved by the third-party lender before 8:30 PM EST from Monday through Friday, or before 6:30 PM EST on a Saturday, Sunday or a Federal Holiday, the funds will be available in your bank account the following business day*.

*The date and time the funds are made available to you by your bank is subject to your bank's policies.

Q: When is my Payday Loan due?

Your repayment options can be found in your loan agreement. You can also reach out to us anytime to discuss your options by phone 1-866-255-1668 or via email at customercare@moneykey.com.

Q: How do I check my account status?

Log in to your account to view your account status.

Q: How do I update my information? (Change in email address, mailing address, employment or banking information)

You can update your account by calling 1-866-255-1668 and speaking with one of our friendly Customer Care Agents, who will be happy to update your information for you.

Q: Why am I not receiving emails from MoneyKey?

MoneyKey sends important emails regarding payment reminders, confirmations and promotions. To make sure you receive these emails please add customercare@moneykey.com to your address book.

If our emails are not making it into your inbox, please check your spam folder.

Additional Questions

If you have any additional questions, please contact us at 1-866-255-1668 or chat online, and one of our Customer Care agents will be happy to answer any questions you may have.

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