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Frequently Asked Questions

We’re here to help. Here are some answers to your most frequently asked questions – including general questions, loan and line of credit qualification questions, payment questions and account-related questions. If you can’t find what you are looking for, please call us at 1-866-255-1668 or email us at customercare@moneykey.com and our friendly Customer Care agents will provide you with the information you are looking for.

General Questions

MoneyKey offers Installment Loans and Lines of Credit. We are a direct online lender in Delaware, Idaho, Kansas, Mississippi, Missouri, New Mexico, Tennessee, Utah and Wisconsin. In Texas, we arrange loans as a Credit Access Business and a Credit Services Organization.

MoneyKey services Lines of Credit offered by CC Flow, a division of Capital Community Bank.

MoneyKey will be your single point of contact for all questions and concerns with respect to loan products offered through the MoneyKey website.

Check out the Rates and Terms page to see if whether our products or services are available in your state of residence.

At MoneyKey, we’re committed to a simplified application process. You can easily submit an application online or if you prefer speaking to someone, you can apply over the phone at 1-866-255-1668. One of our Customer Care agents would be happy to take your application. Either way, the application process is fast and is usually completed in minutes.

It will vary by state. Please review our Rates and Terms to learn more about the product(s) and loan amount(s) available in your state.

Our fees vary by product and by state. At MoneyKey, we strive to be transparent about the cost of credit, whether that includes interest and/or fees. MoneyKey will not surprise you with additional fees after you’ve already taken out a loan or line of credit – everything is explained to you during the application process. Please refer to our Rates and Terms for further details on the loan and line of credit charges in your state.

MoneyKey currently offers payday loans to returning California Payday Loan customers. If you don’t live in California, please refer to our Rates and Terms page to see if you qualify for an Installment Loan or a Line of Credit in your state.

A line of credit is a form of open-ended credit that you can withdraw money from at any time, up to your available credit limit. Interest and/or fees are only charged on the amount of credit you use, and you’ll only be required to make minimum payments to keep your line of credit in good standing. A payday loan is a traditional, short-term loan that you pay back in full on your next payday. An installment loan is also a short-term loan, paid back in installments over time.

You can cancel your Loan/Line of Credit without penalty within 3 business days from the Effective Date of your Loan/Agreement. To cancel, call our Customer Care team at 1-866-255-1668 or email customercare@moneykey.com. Note: if you cancel your Loan/Line of Credit, you will be responsible for returning any principal amount received back to us.

If you have a MoneyKey Line of Credit, you can cancel your draw within one (1) business day from the Effective Date of your Draw.

If you have a CC Flow Line of Credit, you cannot cancel draws.

Qualification Questions

To qualify for a loan or line of credit you must:

  • Be of legal age to contract in your state
  • Be a US citizen or permanent resident
  • Be a resident in the state where our product is offered
  • Have an active bank account
  • Have a regular source of income
  • Have a valid contact number and an active email address

Please note that we currently do not offer credit products with rates that allow us to lend to covered members of the US armed forces and their dependents.

Once we’ve reviewed your application, we will notify you via email if you are approved♦︎.

In most cases you won’t need to fax or email us any documents. However, if we require more information which we are unable to verify via online Bank Verification or over the phone, we may ask you to send us documentation by email or fax.

To verify your identity and the banking information provided on your application, an online Bank Verification service is offered to you as a free, quick and secure process.

Yes, you may be able to verify your banking information electronically during the approval process using MoneyKey’s service provider, DecisionLogic. This service provides a read-only snapshot of your recent transactions on your bank account to help us process your request for credit quickly. Please note that you must currently use online banking to take advantage of this service; not all banks are accepted.

Some of the benefits include:

  • Faster Turnaround: Instant account verification may help process your request faster.
  • More Convenient: Electronic verification may be done in minutes without lengthy phone calls with your bank.
  • Secure Authentication: Securely verify your banking information online. Your login details are kept strictly between you and your bank on a secure exchange and will not be shared with MoneyKey or DecisionLogic.

Yes, of course. As long as we can establish a consistent pay frequency, you may qualify for a loan.

You do not need to be employed to be eligible for a MoneyKey loan or line of credit. You will need a regular source of income that ensures you can repay your loan.

You can only take out one loan at a time with MoneyKey. You will be required to pay off any existing loan you have with (or arranged by) MoneyKey to be eligible to apply for another loan.

Absolutely. You’re welcome to apply for a loan product in the future if your application is denied.

You need to have a checking or savings account with a bank or credit union in order to accept the funds.

If you’re approved for a loan product through MoneyKey, any requested funds may typically be deposited into your bank account the same business day, subject to the following funding cut-off times:

  • If you have been approved for a Line of Credit on or after September 12, 2018, draws requested before 11:00 am ET Monday to Friday will typically be deposited into your bank account the same business day, otherwise funds will be deposited the next business day.
  • If you have been approved for a Line of Credit before September 12, 2018, draws requested before 7:00 pm ET Monday to Friday will typically be deposited into your bank account the next business day, otherwise funds will be deposited in two (2) business days.
  • If you have been approved for an Installment or Payday Loan before 11:00 am ET Monday to Friday, funds will typically be deposited into your bank account the same business day, otherwise funds will be deposited the next business day.

All funding cut-off times are subject to change. The date and time funds are made available to you by your bank are subject to your bank’s policies. If you require any assistance or for more information, contact Customer Care at 1-866-255-1668.

Payment Questions

Log into your MoneyKey account to view your next due date.

Your payments will typically be due when you get paid, but you can always make additional payments without penalties or fees. This may reduce the total finance charges you’ll pay. Just contact one of our Customer Care agents at 1-866-255-1668 to make an early payment.

You can pay your loan off in full any time. Similar to making an early payment, we won’t charge you penalties or fees for paying off your full balance early. Contact one of our Customer Care agents at 1-866-255-1668 to pay in full. Once your loan is paid off, if your account is in good standing, you may be eligible to apply for another loan.

Your payments will typically be set up bi-weekly, semi-monthly or monthly to coincide with your pay cycle. If you are paid weekly, your payments will still correspond with your pay cycle but will be every other week. For example, if you get paid every Friday, your payments will be due every other Friday.

ACH (Automated Clearing House) payments are payments that are automatically debited from your bank account. You’ll need to provide authorization in order for any institution to take payments from your account via ACH. When your payment is due, MoneyKey will electronically send a request to your bank to debit your account through the routing and account number you’ve provided. The bank responds to the request through the ACH network, which allows them to process large amounts of debit and credit transactions in batches.

Our payday and installment loans cannot be refinanced, as they are short-term loans with specific due dates. A payday loan is due in full on your next payday and an installment loan is payable through a series of installments also set up to coincide with your pay cycle.

Account Questions

You can update your information by calling 1-866-255-1668 and speaking with one of our friendly Customer Care agents.

MoneyKey values your privacy and protects your personal information in accordance with lending industry standards. We have adopted secure socket layer (SSL) encryption and obtained Verified Site Certificates to protect your information as its transmitted between your computer and our servers.

To make sure you receive our emails please add customercare@moneykey.com to your address book. We send important emails including payment reminders, confirmations and promotions.

If our emails are not making it into your inbox, please check your spam folder.

Log into your account to view your account status.

Log into your account to change your password or reset your password here.

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Not all applications are approved; duration of approval process may vary. Credit limits/loan amounts are subject to further verification criteria. If you are a returning customer, loan amounts may vary.

*If approved, any requested funds may typically be deposited into your bank account the same business day; timing of funding may vary by product and state. The date and time funds are made available to you by your bank are subject to your bank's policies. For specific funding cut-off times, click here.

**You may request a draw from your Line of Credit at any time, so long as you have available credit and your account is in good standing. In the State of South Carolina, you can withdraw the total credit available to you all at once, or in smaller amounts over time as you need it, with a required minimum draw of $610.

Applications submitted on this website may be originated by one of several lenders, including: CC Flow, a division of Capital Community Bank, a Utah Chartered bank, located in Provo, Utah, Member FDIC. CC Flow will be responsible for underwriting, approving and funding the CC Flow Line of Credit. The CC Flow Line of Credit is available through MoneyKey.

Product availability varies by state. To see loan products offered in your state of residence, please visit our Rates and Terms page.

MoneyKey – TX, Inc. is licensed as a Credit Access Business (CAB), License No. 16641-62815, by the Office of the Consumer Credit Commissioner and registered as a Credit Services Organization (CSO), Registration No. 20110150, by the State of Texas. All loans for which MoneyKey acts as a CSO/CAB are funded by an unaffiliated third-party lender and serviced by MoneyKey. In the State of California, MoneyKey – CA, Inc. is licensed by the Department of Business Oversight pursuant to California Deferred Deposit Transaction Law License No.1004516.

Reviews and any ratings referenced are based on Trustpilot reviews. Images are for illustrative purposes only. Reviews reflect individuals’ opinions and may not be illustrative of all individual experiences with MoneyKey.

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